If you have a question about your order or any other concerns, feel free to send us a message.

Legal Notice: By contacting us via this contact form, you agree that your data will be electronically collected and stored for processing purposes.

Privacy Policy

1. Privacy at a Glance
Protecting your personal data is very important to us at Lytre. In this privacy policy, we inform you about how we handle your data, what information we collect, and for what purposes it is used.

2. Data Controller
Lytre
Email: support@lytre.co.uk

3. Collection and Storage of Personal Data and the Nature and Purpose of Its Use

When you visit our online shop, we collect the following data:

• Order Data: When you place an order, we require your name, address, email address, payment information, and, if necessary, your phone number to process your order.
• User Account: If you create a customer account, we store the data you provide (e.g., name, address, email address, password) to enable you to access your account.
• Newsletter: If you subscribe to our newsletter, we store your email address to regularly send you information about our products and offers.

This data processing is based on Art. 6 Para. 1 lit. b GDPR to fulfill a contract or pre-contractual measures.

4. Disclosure of Data

Your data is only shared with third parties if:

• You have expressly consented (Art. 6 Para. 1 lit. a GDPR),
• It is necessary for fulfilling a contract (Art. 6 Para. 1 lit. b GDPR),
• There is a legal obligation (Art. 6 Para. 1 lit. c GDPR), or
• The disclosure is required to protect legitimate interests (Art. 6 Para. 1 lit. f GDPR).

5. Payment Services

We collaborate with external payment service providers (e.g., PayPal, credit card providers). These providers receive only the data necessary to process your payment. The processing of this data is based on Art. 6 Para. 1 lit. b GDPR.

6. Cookies

Our online shop uses cookies, which are small text files stored on your device that contain certain information. They make visiting our website more user-friendly. You can configure your browser settings to determine whether cookies should be saved. However, this may limit the functionality of our website.

7. Your Rights

You have the right to:

• Request information about your stored personal data (Art. 15 GDPR),
• Request the correction of incorrect data (Art. 16 GDPR),
• Request the deletion of your data (Art. 17 GDPR),
• Request the restriction of data processing (Art. 18 GDPR),
• Receive your data in a structured, commonly used, and machine-readable format (Art. 20 GDPR),
• Object to the processing of your data (Art. 21 GDPR).

To exercise these rights, you can contact us at any time.

8. Duration of Data Storage

We only store your personal data as long as it is necessary to fulfill the respective purpose or as required by law.

9. Data Security

We use appropriate technical and organizational security measures to protect your data against manipulation, loss, destruction, or unauthorized access.

10. Changes to the Privacy Policy

We reserve the right to adjust this privacy policy to comply with current legal requirements or changes to our services.